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Filed Under: Announcements, Branding Yourself Online, Connections E-Zine, Digital Proficiency, Executive Coaching, Executive Talent, Marketing Conferences & Events, Personal Branding, Recommended Articles, Spotlight On

CONNECTIONS Ezine: Issue No. 77

In this issue:

  • In Our Opinion: New Year’s Resolution – ‘Aspire’
  • Spotlight On Sean Rach:
    • Sean Rach Promoted to Chief Marketing Officer at PCA
  • Career Opportunities:
    • VP, Individual Digital Experience – Global Financial Services
  • Your Comments:
    • Susan Cotton, Executive Chairman of The Lily Project – “2014-The Year of Social Enterprise“
  • Articles:
    • “The Tyranny of ‘Scale’ ” by Michael Baer

In Our Opinion by Jeff Gundersen & Lola White

New Year’s Resolution – ‘Aspire’

Happy New Year!

One thing we love about January is all businesses start again at zero, create new surges of momentum, and begin implementing action plans to achieve the strategic, marketing, operational, and financial plans created in the prior fiscal year.

However, frequently there is an overlay to the global business environment, a general mood, influenced by CEO and consumer confidence, and economic forecasts/trends, which enhances or dampens the enthusiasm of individuals and organizations to assertively drive to achieve their best potential performance.

In our view, the 2014 economy (especially the US) outperformed forecasted growth rates, led by sectors including healthcare, mobile advertising and online shopping which grew in double digits. While there are several areas of global concern including rising terrorism, political instability in the Middle East, and government dysfunction, the overall sentiment heading into 2015 feels strongly positive on balance, and we see many early signs of companies investing more heavily in marketing, technology, and mobile commerce to achieve significant global growth objectives.

We recently read an editorial column by Matt Walsh, Editor & Publisher in the January 2-8, 2015 edition of Business Observer – Florida’s Newspaper for the C-Suite (www.BusinessObserverFL.com) where Walsh said…“The Word for 2015 is ‘Aspire’ “…and we could not agree more heartily. Walsh’s column included the following:

“We used to aspire. We aspired to be great, to be the best, to win. And we went for it. We worked for it. We did whatever it took to be great. We need to bring this back. We need to teach everyone – especially America’s children – to aspire to be great. Bring back Vince Lombardi. During Lombardi’s era in the 1960s as head coach of the Green Bay Packers, he epitomized America’s desire to win. He is most frequently associated with the quote, ‘Winning isn’t everything, it’s the only thing.’ He expressed the opinion, forcefully and unapologetically, that the pursuit of victory, fairly and squarely, and within the rules, is life’s great challenge. Not victory for its own sake, but victory as a test of how far you could push yourself to your limits and beyond, a test of your ability to overcome your doubts and weaknesses, and a test of how much of your God-given talent and ability you were willing to expend in the pursuit of success and victory.”

Aspirational leadership starts at the top. We have written consistently about CEOs from companies including Google, Amazon, Apple, Facebook, Starbucks, and Uber, among others, who have pursued aspirational category-changing strategies that resulted in hyper market capitalization growth in short time frames. These CEOS and category-leading companies demonstrate what’s possible with aspirational leadership which pushes for the extraordinary instead of modest growth objectives.

On a personal basis, this is a great time of year to take stock of your business and personal career/brand, and ask yourself the hard questions regarding whether you are playing full-out and pushing yourself and your team/organization/company to your limits and beyond in order to achieve the stretch goals you aspire to produce.

What we know, and what we feel, is we agree with Matt Walsh, if there was ever a year which was right for a mantra of ‘Aspire’…it’s 2015!

Best wishes for continued personal and business success, health and prosperity!

As always, we welcome your comments and input.

Lola and Jeff

Spotlight On Sean Rach

Sean Rach Promoted to Chief Marketing Officer at PCA

Sean RachWe are pleased to share an announcement from Barry Stowe, CEO of Prudential Corporation Asia, that Sean Rach has been named Chief Marketing Officer for PCA effective January 1, 2015.

Executive Connections LLC placed Sean at PCA in 2009, where he has championed the development of integrated marketing solutions for all business lines and has developed innovative digital and branding programs including Cha-Ching, Safe Steps, Prudential Eye, and the Regional Brand Platform – “I am Prudential.”

Sean brought a strong digital marketing foundation to PCA and his promotion to CMO fulfills an EC prophecy that the “CMO of the future” must be digital-first marketers.

Sean is also an “aspirational” CMO who stretches himself and his team to consistently produce the extraordinary instead of  the ordinary results.

We wish Sean continued success in his career!

Career Opportunities

VP, Individual Digital Experience – Global Financial Services

The VP, Individual Digital Experience is a senior level, cross-business leader accountable for collaboratively defining and designing digital experience for Individual constituent types. Constituent types include investors, participants, policyholders, beneficiaries and other individual consumers. The successful candidate will lead diverse, internal, matrix teams, including third-party consultants, to develop competitive web, social and mobile engagement channels across our Client’s portfolio of businesses and corporate functions, including brand, advertising, thought leadership, market research, communications, information technology and digital solutions, ensuring that the Individual’s critical cross channel needs are addressed throughout their customer life cycle.

Learn more…

Your Comments

Hi Jeff –  I was intrigued by your title 2014 – The Year of Social Enterprise, because I am studying at Pepperdine for a MA in Social Entrepreneurship and Change…and I see the impact of social enterprises increasing, but we still have a long way to go.  And while I find both of these companies really great examples of the collaborative consuming/sharing economy, I don’t believe they are great examples of social enterprises.  Social enterprises are built first and foremost to create positive social value – with measurements that go well beyond shareholder value to stakeholder value.  You can generally see it first in their vision, mission, values and financial reporting (does it go beyond shareholders?).   Here are a couple of articles that talk about the distinction between social businesses that are part of the sharing economic and social enterprises.

  • What is Sharing the Economy? Are Companies in the Sharing Economy Social Enterprises?
  • Want to Make Money & Change the World? An Idiots Guide to ‘Social Entrepreneurship”    (This article says one of the founders of airbnb considers it a social enterprise…but it doesn’t seem to be part of their dna).

I think the easiest way to think about it is…Does the company view its mission to deliver social good first or is social good a side benefit?

There are really great examples of both for-profit/non-profit social enterprises – and many are hybrid organizations.  Take a look at Dlight, Divine Chocolates, Homeboy Industries, D-Rev, Enterprise Community Partners…even Warby Parker.  All doing awesome things!

I can see a lot of potential for your business to get to know this sector well – it is growing and there are some amazing people involved…I’m having a blast 🙂

Susan Cotton headshotSusan Cotton is Executive Chairman of The Lily Project, a community-based women’s health program based in Leon, Nicaragua.  Unlike the US, where widespread adoption of Pap testing has made cervical cancer one of our most treatable and least deadly cancers, in Nicaragua, regular screening is available to only about 10% of the population, and cervical cancer is the #1 cancer killer of women – responsible, on average, for the death of one woman every day. The Lily Project’s mission is to deliver preventive health care to women in rural Nicaragua reducing the number of women newly diagnosed with terminal cervical cancer 30% by 2020 through implementation of an innovative screen and treat approach proven effective in other low-resource communities. The Lily Project is launching in Miramar – a small coastal village where the closest medical clinic is more than two hours away – on January 28th, 2015.

Articles

“The Tyranny of ‘Scale’ ” – by Michael Baer

Commentary from MarketingDaily – December 9, 2014

There it was, in HuffPo, in a listicle called “10 Tricks to appear smart during meetings.” Along with a recommendation to “Pace around the room” and to “Nod continuously while pretending to take notes” was number 6 on the list: “Ask ‘Will this scale?’ no matter what it is.” And, it’s true – say this and people will think you are smart. But, unfortunately, it only perpetuates a fallacy.

You see, there’s an on-going illusion about scale. In digital and mobile advertising, marketers, sellers and buyers are all participating in this illusion day in and day out. That is, there’s a desire and demand for more and more impressions, more eyeballs and views, more tonnage reaching your target. But does this tonnage really reach the target? Is this scale actually useful, valuable or even real?

Link to complete article

January 13, 2015 By Jeff Gundersen Leave a Comment

Filed Under: Announcements, Connections E-Zine, Digital Proficiency, Executive Coaching, Executive Talent, Marketing Conferences & Events, New Executive Search

CONNECTIONS Ezine: Issue No. 76

In this issue:

  • In Our Opinion: 2014 – The Year of Social Enterprise
  • BLOG Roundup:
    • Thanks and Giving Are Good Branding
    • Are You A Successful Entrepreneur CEO?
    • Mastering The Consumer-Driven Decision Journey
  • Career Opportunities:
    • VP, Individual Digital Experience – Global Financial Services

In Our Opinion by Jeff Gundersen & Lola White

2014 – The Year of Social Enterprise

We love year-end…it’s a time for reflection on what worked, what didn’t, key accomplishments, new skills developed, as well as disappointments, missed opportunities, and regrets.

It’s also the time of the year when all the major media provide their “Best of 2014” lists…Best Dressed, Best Movies, Best Companies to work for, Person of the Year, Company of the Year, etc.

Not surprising, Inc.’s 2014 “Company of the Year” (AIRBNB) goes beyond the adjectives (audacious, brazen, disruptive, inevitable, unprecedented) used to describe their services. According to Brian Chesky, CEO and Co-Founder, “Airbnb is about so much more than just renting space…it’s about people and experiences. At the end of the day, we are trying to bring the world together.”  Airbnb added 10M+ new customers in 2014…doubling their client base…and this rapid scaling digital brand is evidence of the power of social enterprise. On one level, Airbnb is just an innovative global home rental/reservation service. However, on a deeper level, Airbnb is a new, global social community of homeowners looking to monetize their primary or secondary (investment) properties thereby enabling them to pursue additional global travel opportunities. Airbnb is part of a new global “social economy” being enabled by mobile and the forces social media.

Another social enterprise “Company of the Year” is Uber Technologies, Inc. which is rapidly transforming the global taxi and limousine industry. As reported recently by Bloomberg/Business Week, Uber recently raised $1B in capital (in November 2014) at a valuation of $40B (up from a $17B valuation in July 2014). This doubling of company valuation in less than six months truly underscores the rapid effects possible for a social enterprise that has rapidly scaled on a global basis. Uber is another global business where growth is being fueled by the rapid consumer (and business) adoption of mobile technologies…which has been the driving force behind Uber’s quantum leaps in economic growth and wealth creation. Uber’s current $40B valuation makes it 3-4x more valuable than Hertz ($11B valuation) and similar in valuation to Delta Airlines and Kraft Food Group. And some financial analysts are forecasting Uber’s eventual IPO valuation will be in the $80-100B range.

These examples (Airbnb & Uber) of Social Enterprise underscore the assessment by Steve Case (AOL founder) and Peter Diamandis (XPrize CEO) that the future will belong to companies that improve life for billions of people. This is also very much aligned with the new vision being created by Google’s CEO, Larry Page, recently named Fortune’s 2014 “Business Person of the Year.”  Google has outgrown its original vision (15 years ago) “to organize the world’s information and make it universally accessible and useful” and the company is now making huge bets in new technologies that could redefine the future in a number of sectors from automotive to healthcare. Page is simply a visionary (think Steve Jobs) who, according to Fortune, “thinks the improbable is a given and the seemingly impossible is likely.”

  • Where is your organization in terms of pursuing social enterprise and innovations in various industry sectors which can change the lives of millions of people?
  • Who are the “game changers” and innovators that inspire you?
  • What are your audacious innovation plans for 2015?

We close by wishing everyone a Happy Holiday season and best wishes for continued success in 2015!

As always, we welcome your comments and input.

Lola and Jeff

BLOG Roundup:  Did you catch our recent blog posts?

Thanks and Giving Are Good Branding

The deepest principle in human nature is the craving to be appreciated.” —William James

Give ThanksWith the Thanksgiving holidays upon us, we would like to express our personal “thank you” to all of EC’s connections—clients, friends, our business colleagues, and emerging members of our personal and professional network. We’ve been honored to reinvigorate and clarify career and personal brand directions for those we’ve touched this year, especially with those who have experienced the power of our Personal Branding Retreat Center.

Read more…

 Are You A Successful Entrepreneur CEO?

Particularly in this era of marketing technology and ad:tech start-ups related to digital/mobile advertising and marketing, a key question is…do these start-up CEOs have the entrepreneurial “chops” to successfully build and scale their businesses?

The reality is the vast majority of these CEOs do not have what it takes. So what are the key differentiators between the CEOs that make it and the ones that don’t?

We came across an interesting Gallup survey in the September 2014 issue of Inc. magazine’s issue on the 500 Fastest Growing Private Companies. Gallup polled over 2,700 entrepreneur CEOs (including the Inc. 500 Fastest Growing Private Companies) on ten crucial personality traits.  Fully 16% of the Inc. 500 CEOs ranked as exceptional on these personality traits:

Read more…

Mastering The Consumer Driven Decision Journey

The recent DMA2014 Strategic Summit at the San Diego Convention Center opened with a keynote from Alec Bokman, Principal at McKinsey Digital, who highlighted the shifting marketing paradigms in a digital-first marketing eco-system.

Bokman told attendees the previous direct marketing funnel is dead…”it’s been announced DOA”…and it has been replaced by a new “consumer-driven decision journey”…with 2/3 of consumer decisions based upon their experiences during the journey. “Today’s brands are having intimate, personal conversations with consumers and geo-targeting and mobile devices are enabling targeted, real-time and relevant offers,” cited Bokman.

Read more…

Career Opportunities

VP, Individual Digital Experience – Global Financial Services

The VP, Individual Digital Experience is a senior level, cross-business leader accountable for collaboratively defining and designing digital experience for Individual constituent types. Constituent types include investors, participants, policyholders, beneficiaries and other individual consumers. The successful candidate will lead diverse, internal, matrix teams, including third-party consultants, to develop competitive web, social and mobile engagement channels across our Client’s portfolio of businesses and corporate functions, including brand, advertising, thought leadership, market research, communications, information technology and digital solutions, ensuring that the Individual’s critical cross channel needs are addressed throughout their customer life cycle.

Learn more…

December 16, 2014 By Jeff Gundersen Leave a Comment

Filed Under: Branding Yourself Online, Connections E-Zine, Executive Coaching, Personal Branding

Thanks and Giving Are Good Branding

“The deepest principle in human nature is the craving to be appreciated.” —William James

Give ThanksWith the Thanksgiving holidays upon us, we would like to express our personal “thank you” to all of EC’s connections—clients, friends, our business colleagues, and emerging members of our personal and professional network. We’ve been honored to reinvigorate and clarify career and personal brand directions for those we’ve touched this year, especially with those who have experienced the power of our Personal Branding Retreat Center.

Each year, we take our own offsite retreat to reflect on our year in business and to plan for the upcoming one. An important part of our mission is to “be the brand you want others to see.” For us, this also includes the focused charitable work we do and being a business growth catalyst to those personal brands we believe will have a great positive influence on others.

At this time of year, we encourage you to reflect on what you are thankful for and what you can continue to give. Here is some food for thought:

  1.  Thanks
    • For whom are you thankful?
    • What has transpired over this past year that makes you feel grateful?
    • Have you acknowledged yourself for your own professional accomplishments?
    • Have you sincerely acknowledged others who have supported your personal brand and career building efforts? If not yet, what can you do to express your gratitude now?
  2.   Giving
    • Are you truly sharing the best of your talents with those in your “inner circle?”
    • Is there a way for you to share your core knowledge in a way that would also benefit your wider target audience (think articles, blog posts, comments, answering relevant questions on LinkedIn, media interviews, or speaking?)
    • Do you regularly support a particular charity that aligns with  your personal vision?

Happy Thanksgiving!

Jeff Gundersen & Lola White

November 24, 2014 By admin Leave a Comment

Filed Under: Digital Proficiency, Executive Coaching, Executive Talent, Personal Branding

Are You A Successful Entrepreneur CEO?

Particularly in this era of marketing technology and ad:tech start-ups related to digital/mobile advertising and marketing, a key question is…do these start-up CEOs have the entrepreneurial “chops” to successfully build and scale their businesses?

The reality is the vast majority of these CEOs do not have what it takes. So what are the key differentiators between the CEOs that make it and the ones that don’t?

We came across an interesting Gallup survey in the September 2014 issue of Inc. magazine’s issue on the 500 Fastest Growing Private Companies. Gallup polled over 2,700 entrepreneur CEOs (including the Inc. 500 Fastest Growing Private Companies) on ten crucial personality traits.  Fully 16% of the Inc. 500 CEOs ranked as exceptional on these personality traits:

    1. Risk Taker – 85% of Inc. 500 CEOs enthusiastically take on challenges, have a highly optimistic perception of risk, take a rational approach in decision making to mitigate risk (vs. 22% of larger entrepreneur sample)
    2. Business Focus – 72% emphasize profits, goals, metrics, and align employees with company goals (vs. 20% of larger entrepreneur sample)
    3. Determination – 71% have a tremendous work ethic, confront and overcomes obstacles, and are undeterred by failures or roadblocks (vs. 23% of larger entrepreneur sample)
    4. Delegator – 61% readily delegate authority and responsibility, proactively collaborate, and recognize and draw upon others’ abilities (vs. 22% of larger entrepreneur sample)
    5. Knowledge Seeker – 58% acquire business-relevant, in-depth information, use knowledge as a competitive advantage, anticipate information needs (vs. 23% of larger entrepreneur sample)
    6. Creative Thinker – 56% think past boundaries, generate ideas, explore options, think through problems (vs. 23% of larger entrepreneur sample)
    7. Confidence – 54% present well, take initiative, believe in ability to build businesses (vs. 21% of larger entrepreneur sample)
    8. Promoter –  53% speak boldly on behalf of the company, communicate company vision effectively (vs. 23% of larger entrepreneur sample)
    9. Independence – 50% are self-reliant, handle multiple tasks well, have a strong sense of responsibility (vs. 20% of larger entrepreneur sample)
    10. Relationship Builder – 46% have a high social awareness, develop mutually beneficial relationships, and are open and have a positive demeanor (vs. 22% of larger entrepreneur sample)

It’s clear — to be a successful entrepreneur CEO requires personal DNA that separates you from others. Not surprising, Risk Taking is at the top of the list…the ability to take on risks and challenges and then combine optimism and rational thinking/decision making to mitigate business risks. Then there are a number of other personality factors… determination, creative thinking, confidence, promotion, and relationship building…that are key to evangelizing your vision and attracting the customers, investors, and talent required to scale your business.

If you are a CEO (or want to be CEO) of an early-stage, entrepreneurial business, how does your personality measure up against this Gallup scale of CEO personal brand differentiators?  

If you see yourself scoring exceptionally high on these indexes, what’s holding you back from starting a new business or succeeding in the business you already started?

November 18, 2014 By admin Leave a Comment

Filed Under: Digital Proficiency, Executive Coaching, Executive Talent, Marketing Conferences & Events, Spotlight On

Mastering The Consumer-Driven Decision Journey

The recent DMA2014 Strategic Summit at the San Diego Convention Center opened with a keynote from Alec Bokman, Principal at McKinsey Digital, who highlighted the shifting marketing paradigms in a digital-first marketing eco-system.

Bokman told attendees the previous direct marketing funnel is dead…”it’s been announced DOA”…and it has been replaced by a new “consumer-driven decision journey”…with 2/3 of consumer decisions based upon their experiences during the journey. “Today’s brands are having intimate, personal conversations with consumers and geo-targeting and mobile devices are enabling targeted, real-time and relevant offers,” cited Bokman.

Segmentation is also being reinvented into categories including acquire/sell, stimulate/activate, and recover…to target communications to consumers based upon their position and positive (and negative) experiences in the customer decision journey.

Bokman provided both B2B and B2C examples including a bank offering a small business hardware store customer a $50K pre-approved credit line to expand inventories based upon the bank’s knowledge of rising home prices and housing starts in the community. Bokman also cited CapitalOne (a known revolutionary leader is data-driven marketing) for their “before time” credit scoring which enables delivery (digital and by customer service agents) of different content to “preferred” vs. “high risk” prospects.

Real-time engagement and delivery of customized offers/solutions is the new one-to-one marketing model.

Where does your business stand in relation to your customer experience journey? Are you harnessing data and utilizing analytics to customize real-time, relevant offers to customers and prospects?

November 11, 2014 By admin Leave a Comment

Filed Under: Announcements, Connections E-Zine, Digital Proficiency, Executive Talent, Marketing Conferences & Events, New Executive Search, Personal Branding

CONNECTIONS Ezine: Issue No. 74

In this issue:

  • In Our Opinion:  CMO-CIO Partnership…Still Early Days
  • BLOG Roundup:
    • What Does It Take To Be A Winning CMO?
    • MarketingEDGE Holds Successful 2014 Annual Awards Dinner
    • DMA2014 Has A Magic Opening
  • Special Announcements:
    • Helen Nowicka –Managing Director, Business Development – Social & Mobile at MXM
  • Career Opportunities:
    • VP, Individual Digital Experience – Global Financial Services
    • VP, Digital Experience – Group Insurance – Global Financial Services

In Our Opinion by Jeff Gundersen & Lola White

CMO-CIO Partnership…Still Early Days

The CMO-CIO partnership is one of the hottest topics today, but is this a marriage made in heaven or a shotgun wedding? It’s clear these two C-suite roles are coming together especially since CMOs are forecasted to have larger future technology budgets than many CIOs. But how is this relatively new partnership working today? What are the opportunities and concerns on both sides? For some of the answers we turned to our client Accenture Digital…who is building marketing technology strategies and bridges between these two important functional areas in many Fortune 100 companies.

Matt Strawn, MD – Alliance Partnerships at Accenture Digital delivered an outstanding presentation at the Strategic Summit at DMA2014…providing results from AD’s 2014 Global CMO-CIO Survey which included over 1,000 senior level marketing and technology executives in 11 countries and 10 industry sectors (automotive, banking, CPG, electronics, insurance, life sciences, media & entertainment, retail, telecommunications, and travel/hospitality). The major takeaways from this 4th annual global CMO-CIO survey included:

  1. CMOs are teaming with CIOs to bring a new digital vision to life in their companies.
  2. Enterprise-wide initiatives are unifying around improving digital customer experience.
  3. Integrating customer-focused skills, and new, real-time data sources, across the enterprise is a major opportunity and challenge.
  4. Realignment of marketing models and budgets with new marketing services is a top priority.

Instead of campaign-based marketing, clients are shifting to real-time, personalized communications with customers and prospects visiting the company’s website or shopping online for specific products and services.

However, the partnership between CMOs and CIOs is relatively new, so these are still early days and there are many challenges still to be solved and overcome including the following:

  • 44% of CMOs cited problems in implementing marketing IT solutions…in other words, marketing in many instances still feels IT is under-delivering;
  • 43% of CIOs feel marketing priorities shift too frequently and 25% of CIOs feel CMOs lack the vision to anticipate new digital channels;
  • 35% said CEOs are driving digital transformation…45% said it is the CTO or CIO…and only 1% said CMOs are driving digital transformation.

Clearly, Accenture Digital’s survey speaks volumes that the majority of legacy CMOs are not leading digital transformation…probably since they come from the earlier era of mass marketing and big brand advertising. Not surprising to see 33% of CIOs control over 75% of marketing IT budgets…until this newest generation of digitally-savvy CMOs, their predecessors lacked the technology and digital skills so essential today.

It is essential for CMOs to raise their game and continue to find ways to collaborate and build bridges with technology partners. Many of the clients we are working with are creating task forces between marketing and technology to develop strategies and plans on improving enterprise and LOB customer experience. 77% of executives surveyed by Accenture Digital ranked this as very important…yet, less than half of CMOs feel they own customer experience…since it it shared between marketing, technology, customer service and operations. Many organizations are creating a Chief Customer Officer position to enable a single C-level executive to lead the enterprise from a product/LOB-centric to a customer-centric approach. This is requiring significant organizational change within large global organizations.

Where does your organization stand in terms the CMO-CIO partnership? Does your CMO have the technology and digital chops to lead omni-channel customer engagement and experience?

We want to know
As always, we invite you to connect with us and welcome your comments and insights.

Lola and Jeff

BLOG Roundup:  Did you catch our recent blog posts?

What Does It Take To Be A Winning CMO?

It has been well-publicized that CMO tenure is one of the shortest life spans among C-level executives. With the rate of change accelerating, and many categories reaching a mature, slower growth stage, how do CMOs transition from “survive to thrive” mode. Here are some key insights to consider.

Listening to CMOs recently during Advertising Week NYC XI, it became clear the issues keeping CMOs up at night include (1) keeping up with the pace of (consumers) changing behaviors; (2) the rapid transition of marketing to digital and mobile channels; (3) required investments in new marketing technologies; (4) delivering exceptional customer experience in an omni-channel world; and (5) finding the new (organization) talent required…the needs are significant and expensive.

Read more…

MarketingEDGE Holds Successful 2014 Annual Awards Dinner

As a Board Trustee, I was proud to attend the MarketingEDGE (www.marketingEDGE.org) 2014 Annual Awards Dinner held Oct. 25th at the US Grant Hotel in San Diego.

The mission of this non-profit organization is to Educate, Develop, Grow and Employ college students in the field of marketing…and as MarketingEDGE approaches its 50th year anniversary (in 2016)…support could not be higher from its 3 constituents…students, educators, and employers.

This year’s annual dinner raised over $600,000 to support EDGE’s ongoing student programs including scholarships, one-day student forums, one-week data-analytics and digital bootcamps, summer internships, and job placements.

Read more…

DMA2014 Has A Magic Opening

DMA2014 needed a spark to ignite some passion into attendees at the annual conference held this week (Oct. 27-29th) at the San Diego Convention Center. DMA got that and more from keynote speaker Earvin “Magic” Johnson, 5- time NBA champion, NCAA champion, and successful business entrepreneur.

Magic lit up the crowd, much as he did years earlier playing for the LA Lakers at the Forum, with his big smile and warm, winning personality. And Magic’s message went way beyond his sports career and basketball successes. Many were surprised to learn Magic Johnson Enterprises has partnered with over 20 corporations, including Allstate, Delta, Disney, Sony Theaters, Starbucks, and Toyota…building businesses serving Urban American consumers.

Read more…

Special Announcements

Helen Nowicka, Managing Director, Business Development – Social & Mobile at MXM

Helen Nowicka May 2014 2 head shot higher resWe are excited to announce Helen Nowicka has joined Meredith Xcelerated Marketing (“MXM”) as Managing Director, Business Development – Social & Mobile.  Helen will be based in MXM’s Alexandria VA office and focus her efforts on developing new business across MXM’s Social and Mobile practice areas. Helen will report directly to Rich Berenson, SVP & Chief Business Development Officer.

Helen has a great diverse background for this role having worked in PR, Digital and Social marketing, most recently as EVP, Digital at Porter Novelli in DC.  Helen began her career in London where she started the first Social Media practice within a PR & Communication agency in the UK.

Executive Connections LLC handled this search assignment on an exclusive basis for MXM.

Career Opportunities

VP, Individual Digital Experience – Global Financial Services

The VP, Individual Digital Experience is a senior level, cross-business leader accountable for collaboratively defining and designing digital experience for Individual constituent types. Constituent types include investors, participants, policyholders, beneficiaries and other individual consumers. The successful candidate will lead diverse, internal, matrix teams, including third-party consultants, to develop competitive web, social and mobile engagement channels across our Client’s portfolio of businesses and corporate functions, including brand, advertising, thought leadership, market research, communications, information technology and digital solutions, ensuring that the Individual’s critical cross channel needs are addressed throughout their customer life cycle.

Learn more…

VP, Digital Experience – Group Insurance Division

This VP, Digital Experience – Group Insurance position is located in the NY metro area and we are focusing on identifying qualified candidates with 10+ years of digital experience in the insurance and/or financial services (banking, credit card, brokerage) sectors. B2C and B2B digital strategy and marketing experience are essential and, in addition, this individual will be a digital thought leader able to influence senior leaders and support them to accomplish business goals through development of innovative digital solutions.

As this is a new position within the Group Insurance Division, reporting to the SVP, Strategy & Chief Marketing Officer, this individual will be a team builder and leader of a team focused on designing and executing digital marketing and customer experience strategies and programs. The CMO is a long-term EC client, a terrific marketing and business leader, so this is truly a great career opportunity to partner and work with a high-performing CMO in an exciting business opportunity.

This role will also have considerable matrix interface and coordination with enterprise-wide digital and customer experience initiatives.

Learn more…

November 4, 2014 By Jeff Gundersen Leave a Comment

Filed Under: Branding Yourself Online, Digital Proficiency, Executive Coaching, Executive Talent, Marketing Conferences & Events, Spotlight On

DMA2014 Has A Magic Opening

DMA2014 needed a spark to ignite some passion into attendees at the annual conference held this week (Oct. 27-29th) at the San Diego Convention Center. DMA got that and more from keynote speaker Earvin “Magic” Johnson, 5- time NBA champion, NCAA champion, and successful business entrepreneur.

Magic lit up the crowd, much as he did years earlier playing for the LA Lakers at the Forum, with his big smile and warm, winning personality. And Magic’s message went far beyond his sports career and basketball successes. Many were surprised to learn Magic Johnson Enterprises has partnered with over 20 corporations, including Allstate, Delta, Disney, Sony Theaters, Starbucks, and Toyota…building successful businesses serving Urban American consumers.

Magic shared his winning marketing strategies of targeting urban consumers, knowing their needs, tailoring his product/service/message, and then over-delivering every day. “I love to over-deliver” was a strong message Magic shared while taking countless pictures and selfies with the engaged crowd of DMA2014 attendees. Magic also shared the value of persistence…never taking “no” for an answer…and believing in yourself (and your product/service) no matter what others say. After he was turned down five times in his attempts to raise institutional capital to expand his urban-targeted small businesses, Magic finally received his first institutional fund of $50M…and he has subsequently raised funds of $300M, $600M and most recently $1B.

The DMA2014 theme is Don’t Market Alone and Magic emphasized the importance and power of building successful partnerships…by understanding your partner’s vision, mission and core values. One example Magic shared was his unique partnership with Howard Schultz and Starbucks…where he was the first outsider to build, own and operate 175 Starbucks units in urban neighborhoods…which he later sold back to Shultz at a significant profit. In addition to switching scones for sweet potato pies, Magic spoke about treating customers special, knowing their names and favorites drinks…so loyalty remained high during times of economic recession.

Magic spoke about the value of mentors. When he left the LA Lakers he called 20 CEOs who met with him and gave him advice as he started his business pursuits. Magic ended his keynote address by challenging each attendee to perform 2 SWOT (Strengths/Weaknesses/Opportunities/Threats) analyses each year…..then working hard to improve yourself and your business based upon these insights. Magic stressed the importance of paying attention to your competition. He spoke about his relationship with Larry Bird…..and how Larry drove Magic to become better. “I knew Larry was in the gym 3 hours every day so I knew I had to work hard to beat him.” Magic still gets up at 4:00am daily, hits the gym for 2 hours, and his mantra is “nobody outworks me.”

Magic Johnson was the spark DMA2014 needed to kick itself off in high gear…and everyone left the opening session buzzing.  JoAnne Monfradi Dunn, DMA Chair, even sold Magic a DMA membership backstage just prior to the opening session, so business had begun happening even before the opening bell.

You can learn more about conference highlights by visiting DMA2014.

You can also reach out to me directly (jgunderen@executiveconnectionsllc.com) or check my BLOG postings (@JeffGundersen) for additional highlights from DMA2014.

October 30, 2014 By admin Leave a Comment

Filed Under: Announcements, Executive Coaching, Executive Talent, Getting Hired in Digital Marketing, Marketing Conferences & Events, Personal Branding

Marketing EDGE Holds Successful 2014 Annual Awards Dinner

As a Board Trustee, I was proud to attend the MarketingEDGE (www.marketingEDGE.org) 2014 Annual Awards Dinner held Oct. 25 at the US Grant Hotel in San Diego.

The mission of this non-profit organization is to Educate, Develop, Grow and Employ college students in the field of marketing…and as MarketingEDGE approaches its 50th year anniversary (in 2016)…support could not be higher from its three constituents…students, educators, and employers.

This year’s annual dinner raised over $600,000 to support EDGE’s ongoing student programs including scholarships, one-day student forums, one-week data-analytics and digital bootcamps, summer internships, and job placements.

This year’s Corporate honoree was Google, which underscores the transition of marketing to “all things digital.” Google has become a major corporate sponsor of MarketingEDGE and will be hosting both data-analytics and digital bootcamps on their campus headquarters in 2015. Google also utilizes custom data-driven and digital educational programs developed in partnership with U. Chicago, an EDGE participating university and DMA educational partner.

Michael Becker, Founder of mCordis, a mobile training company, was the Individual honoree, underscoring the rapid development of mobile advertising, marketing, and m-commerce as the fastest-growing part of the marketing eco-system.

Accenture Digital, another EDGE sponsor, released their 2014 Global CMO Survey just prior to the dinner which revealed the majority of CMOs believe digital marketing in all forms will exceed 75% of total marketing spend within 5 years…with mobile exceeding 50% as part of this rapid digital media transformation. This underscores research we have seen from several sources confirming mobile devices (especially tablets) are the new “first screen” for consumers who are increasingly shopping and researching online.

As a follow-up to the Annual Awards dinner, MarketingEDGE held a Student Forum on Monday, Oct. 27 at the San Diego Convention Center, in partnership with The Direct Marketing Association (“DMA”). This event included 100+ students who also received free passes to attend the 2014 DMA Annual conference.

One of the themes highlighted for students and corporate attendees is the widening skill gap developing in the rapidly changing marketing environment. According to a recent McKinsey study, by 2018 there will be approximately 140,000-190,000 unfilled positions for data analytics experts in the U.S. alone. This emphasizes the need for more math, economics, and engineering majors to enter the marketing field including receiving new relevant courses in data analytics, digital marketing and media as part of revised college curricula.

MarketingEDGE is partnering with over 175 colleges and universities nationwide (i.e., including U. Chicago, MIT, NYU, Northwestern and Wharton) to develop next-generation curricula in data-driven and digital marketing. Also, as part of the weekend’s events, EDGE hosted a professors’ Research Summit, where attending professors presented recent papers on data-driven and digital marketing.

MarketingEDGE is the connector between students, educators and employers…helping students by providing real-world experiences during junior and senior years, helping educators stay current by providing educational materials and forums to share research and trends, and helping employers find the motivated and highly-qualified (and increasingly technical) entry-level marketing talent.

Are you involved with MarketingEDGE?

There are several ways to engage…please visit www.MarketingEDGE.org to find out how you can participate in one of the 2015 programs and obtain the EDGE your company needs to remain competitive in the rapidly shifting marketing eco-system.

You can also reach out directly to me (jgundersen@executiveconnectionsllc.com) for additional information.

October 29, 2014 By admin Leave a Comment

Filed Under: Ask Our Coach, Digital Proficiency, Executive Coaching, Executive Talent, Getting Hired in Digital Marketing

What Does It Take To Be A Winning CMO?

It has been well-publicized that CMO tenure is one of the shortest life spans among C-level executives. With the rate of change accelerating, and many categories reaching a mature, slower growth stage, how do CMOs transition from “survive to thrive” mode. Here are some key insights to consider.

Listening to CMOs recently during Advertising Week NYC XI, it became clear the issues keeping CMOs up at night include (1) keeping up with the pace of (consumers) changing behaviors; (2) the rapid transition of marketing to digital and mobile channels; (3) required investments in new marketing technologies; (4) delivering exceptional customer experience in an omni-channel world; and (5) finding the new (organization) talent required…the needs are significant and expensive.

Dana Anderson, new CMO at Mondelez, stated these are the “new marketing basics”…requiring transparency, openness to collaboration internally, and listening to everyone’s POV to develop and deliver integrated solutions. Brian Jones, CMO at Dell, added “it’s about the right organization structure…and the skills required are changing…including consideration of “build vs. buy” options, and also a realignment of the right agencies/partners. Lisa Cochrane, SVP Marketing at Allstate, added “change is happening faster so it’s essential to be nimble to stay on top of priorities including improving customer experience, launching new products and acquiring new marketing technologies.”

Each CMO indicated their company presently spends between 25-30% of their marketing budgets in digital…and all expect this to grow to more than 50% within 5 years. Accenture Digital just published their 2014 global CMO survey of over 550 senior marketers in 11 countries and spanning 10 industries…and 37% of participants projected digital would represent 75%+ and mobile 50%+ of marketing budgets within 5 years. So this underscores the rapid pace of change and certainly confirms digital marketing will become the dominant channel shortly.

So how do you become a “winning CMO” in the face of these rapid digital changes?

Here are 5 key steps according to Accenture Digital:

  1. Lead and transform the marketing role as a digital perspective transforms the enterprise.
  2. Embrace the full omni-channel customer experience.
  3. Integrate channels with real-time analytics and then act on the insights.
  4. Invest in agile technologies and cloud-based services.
  5. Re-orient the marketing operating model and integrate new talent to harness digital innovation.

Each of these 5 steps are challenging and require significant changes both within the marketing organization as well as collaboration on an enterprise-wide level. We are certainly hearing this from our CMO clients as they reshape their organizations to a digital- and mobile-first mindset, increase investments in analytics, new technologies, and new people in order to provide leadership in transforming omni-channel customer experience. Digital domain expertise is essential, however, it is becoming the “price of entry.” In all our assignments, our clients are asking for digital strategy, customer experience, and marketing talent with the leadership skills to collaborate and drive change on an enterprise-wide level influencing LOB teams as well as corporate staff functional areas.

This reminds me of previous studies we have seen, and reported upon, where the differentiator between successful and unsuccessful leaders was the ability to implement change successfully across large, matrix organizations. Strategic skills are only the starting point…60-70% of the success (or failure) of marketing programs rests in the execution. That’s why we look for tangible examples of specific measurable results produced by executives in previous assignments.

Are you a winning CMO? What areas do you need to embrace more proactively in order to lead marketing transformation most powerfully?   

October 23, 2014 By admin Leave a Comment

Filed Under: Announcements, Connections E-Zine, Digital Proficiency, Getting Hired in Digital Marketing, Marketing Conferences & Events, New Executive Search

CONNECTIONS Ezine: Issue No. 73

In this issue:

  • In Our Opinion:  What’s New In Advertising?
  • Special Announcements:
    • Julie Winskie – Global Head of Branding & Communications at Mercer
    • Barney Loehnis – Global Head of Digital Marketing at Mercer
  • Career Opportunities:
    • VP, Individual Digital Experience – Global Financial Services – NEW
    • VP, Digital Experience – Group Insurance – Global Financial Services

In Our Opinion by Jeff Gundersen & Lola White

What’s New In Advertising?

We just finished up one of the most exciting weeks in NYC, AWXI, the 11th year of Advertising Week NYC where the “who’s who” in advertising, media, marketing and technology collide and deliver over 250 sessions on “What’s Happening In Advertising” to over 90,000 visitors, presenters, and attendees.

It’s virtually impossible to take in everything, but here are three themes I heard resonating most strongly across the four days I was in town:

  1. What keeps CMOs up at night is keeping up with the pace of consumers. According to a panel including Lisa Cochran, CMO of Allstate, consumers have adopted shopping and purchasing on mobile devices (smart phone, tablets) so rapidly brands are challenged to keep up and deliver the seamless, omni-channel customer experience in a multi-screen, mobile-first world. It’s not surprising the next generation of iPhone and other smart phone are larger.
  1. Social replacing search is the most significant shift in the digital ecosystem. According to Susan Lyne, former Chairman & CEO of Gilt Group, President of Martha Stewart Group, and current Partner at BBG Ventures (an AOL early-stage venture fund), this is the biggest shift she has ever experienced in her career. Ellen Stone, EVP at Bravo described how they are giving a show’s top fans the ability to comment (and show comments on the TV screen) and also on reality shows enabling fans to select which judge to go first and which contestant to be targeted…this is real-time social engagement which is, in some cases, building a fan base and buzz before the new season is launched. Rovio also emphasized how they are mobile video first and have been killing banners slowly. Social is creating consumer-generated content and fan buzz that takes a brand or campaign on a viral journey to heights never imagined through traditional media spending. That’s why brands want to engage their loyal fans to provide content and create brand sizzle through social networks.
  1. Branded content is hot and growing rapidly. Martin Sorrell, Chairman, WPP, kicked off the week saying “Content is the priority for agencies and the key to winning.” Karen Kaplan, CEO of HHCC, followed by saying “Content is choice-based; advertising is incidental.” Consumers believe less than 40% of advertising, but trust 75%+ of comments made by friends and colleagues. Branded content involving a celebrity, athlete, media vehicle, or cause (think ALS “Ice Bucket Challenge”) attached to a brand can lift the brand’s core values or have it stand for a larger social purpose. GE’s Linda Boff partnered with NBCU and The Tonight Show starring Jimmy Fallon during the launch week by sponsoring a series where child inventors and Jimmy Fallon (himself an inventor) compared their ideas. The GE brand stands for reinvention and NBC was reinventing The Tonight Show with Jimmy Fallon, so this was a perfect match. Prudential Corporation Asia partnered with National Geographic on a special campaign related to Disaster Recovery. PCA recruited Manny Pacquiao (Philippine boxing champion) as brand spokesperson and he delivered a knockout punch for the Prudential brand. Maverick Carter, agent and content producer for LeBron James and other athletes, talked about the keys to success in matching brands like Nike with athletes like LeBron and they include – (1) authenticity – the athlete must use (and like) the product; (2) the brand people must be reasonable to work with; and (3) the brand should be interested in helping tell part of the athlete’s personal story.

It’s clear brands are moving advertising into a digital- and mobile-first mindset with an emphasis on engaging their loyal customer bases in a dialogue providing them preferred access, inside information, behind the scenes or advanced knowledge, and other amenities to secure ongoing loyalty. If you have never attended Advertising Week NYC, we invite you to check out www.AdvertisingWeek.com for more information and so you can access some live feeds from this year’s sessions.

We want to know
As always, we invite you to connect with us and welcome your comments and insights on “what’s new in advertising.”

Lola and Jeff

Special Announcements

Julie Winskie, Global Head of Branding & Communications at Mercer

JWinskie HeadshotWe are pleased to announce Julie Winskie has joined Mercer as Global Head of Branding & Communications reporting to Michelle Bottomley, Global Chief Marketing & Sales Officer. In this newly created role, Julie will provide strategic direction and management to a talented team of professionals around the world, raising and enhancing Mercer’s profile and impact. This includes developing integrated marketing communications aligned to maximize impact (e.g. PR, events, design), leading B2B and B2B2C branding efforts, and creating a platform that all global marketing teams can access to ensure a more consistent and compelling global brand presence. She’ll also work with the team to initiate global brand tracking and other relevant key performance indicators so Mercer can better monitor return on marketing communications investments globally.

Julie brings extensive marketing and strategy experience, including a real passion for making complex integrated communications simple and disruptive. She spent the majority of her career in executive roles at Porter Novelli, one of the world’s leading public relations agencies. As Global President – Clients, Julie provided strategic counsel to the agency’s top global clients, including P&G, Mercedes Benz, McDonald’s, PepsiCo, Timberland, HP and Microsoft. She also served as President for the Americas responsible for managing the P&L for the agency’s largest region.

Executive Connections LLC handled this executive search assignment on an exclusive basis and EC will be providing Julie our unique career transition support to assure her success in this important new role at Mercer.

Barney Loehnis, Global Leader of New Digital Center of Excellence

B Loehnis HeadshotWe are pleased to announce Barney Loehnis has joined Mercer as Global Leader, Digital Center of Excellence (COE) reporting to Michelle Bottomley, Global Chief Marketing & Sales Officer. In this new role, Barney is responsible for driving Mercer’s digital vision, strategy, and implementation around the world. Barney will assume responsibility for all of Mercer’s digital assets and activities, including websites, portals, mobile apps, digital product design, and email. Barney will lead the development and management of an integrated global digital platform that will deliver highly relevant experiences powered by data and enabled by world-class digital analytics.

Barney has spent the past 15+ years immersed in building world-class digital media, e-commerce, e-dialogue, and mobile experiences for the world’s best B2B, B2B2C, and B2C brands with extensive experience in Europe and Asia.

Barney joins Mercer from Ogilvy, where he served as Head of Digital & Mobile for Asia Pacific and Head of Digital Strategy in Greater China. In these roles, he successfully integrated a dedicated digital service offering covering social media, performance marketing, mobile, CRM, and innovation. He also led the digital and social strategy for a number of major clients, including Coca Cola, Rolex, and IBM. Prior to Ogilvy, Barney was with Isobar (Carat) in Asia Pacific — one of the leading digital media agencies with extensive global coverage. Barney started his career with WH Smith building and managing one of the first retail e-commerce sites responsible for profitable revenue generation.

Executive Connections LLC handled this executive search assignment on an exclusive basis for Mercer and EC will be providing Barney our firm’s unique career transition support to assure his success in this important new role at Mercer.

Career Opportunities

VP, Individual Digital Experience – Global Financial Services

The VP, Individual Digital Experience is a senior level, cross-business leader accountable for collaboratively defining and designing digital experience for Individual constituent types. Constituent types include investors, participants, policyholders, beneficiaries and other individual consumers. The successful candidate will lead diverse, internal, matrix teams, including third-party consultants, to develop competitive web, social and mobile engagement channels across our Client’s portfolio of businesses and corporate functions, including brand, advertising, thought leadership, market research, communications, information technology and digital solutions, ensuring that the Individual’s critical cross channel needs are addressed throughout their customer life cycle.

Learn more…

VP, Digital Experience – Group Insurance Division

This VP, Digital Experience – Group Insurance position is located in the NY metro area and we are focusing on identifying qualified candidates with 10+ years of digital experience in the insurance and/or financial services (banking, credit card, brokerage) sectors. B2C and B2B digital strategy and marketing experience are essential and, in addition, this individual will be a digital thought leader able to influence senior leaders and support them to accomplish business goals through development of innovative digital solutions.

As this is a new position within the Group Insurance Division, reporting to the SVP, Strategy & Chief Marketing Officer, this individual will be a team builder and leader of a team focused on designing and executing digital marketing and customer experience strategies and programs. The CMO is a long-term EC client, a terrific marketing and business leader, so this is truly a great career opportunity to partner and work with a high-performing CMO in an exciting business opportunity.

This role will also have considerable matrix interface and coordination with enterprise-wide digital and customer experience initiatives.

Learn more…

October 9, 2014 By Jeff Gundersen Leave a Comment

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